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Friday, 03 April 2009 12:50

 

FAQ

 Although the shop facilities on the website have been suspended due to maintenance they will resume shortly. To place an order or an enquiry please use the contact page. Apologies for any inconvenience.


Do you have a minimum order?
There is no minimum order required to make a purchase.

Do I have to create an account in order to purchase?
Yes, it is necessary to create an account. Accounts make the checkout process faster by having your details entered automatically once logged in.

Do you have a shop?

No, sales are through online, periodic exhibitions and Home Jewellery Parties. 

What methods of payment do you accept online?
We accept credit card payments with Paypal. Payment must be received before orders can be dispatched.

What countries do you ship to?
Packages can be shipped to Eu, U.S.A, Canada, etc for further information please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What are your shipping charges?
Shipping is based on weight, Postage of Jewellery or other small packages anywhere in Ireland costs average between €2.50 - €4.00 flat rate for standard post. 

Is your website secure?
Yes. The checkout pages are completely secure so you can safely enter your personal details.

What happens after I place an order?
Once you place an order you will receive a confirmation email to say that we have received your order. When your order has been processed and shipped you will receive another email. If you have not received any confirmation emails it is usually because of an incorrect email address supplied to us. Please contact us if this occurs to check we have the correct email address.

What happens if I want to return an item I have purchased?
By law you are entitled to return items purchased by mail order or online within 7 days of receipt of your order. Please email us before returning the items to arrange the return.  

How long does Delivery take?
We will normally despatch your order to you within 1-2 bussiness days. Irish orders are generally recieved in under 5 working days. International orders are generally recieved in under 10 working days.

Last Updated ( Thursday, 18 November 2010 15:48 )